Hitachi Service Centre in Kolkata – Technical Support

Commonly Asked Questions

Where is the nearest Hitachi service center in Kolkata?

To find an authorized Hitachi service center near you, visit the Hitachi website or call their customer support at 079 7141 4848. For out-of-warranty Hitachi appliance repairs, visit our service center Urban Service Plaza at 3rd Floor, Kalighat Park, 1A, Anami Sangha, Kalighat, Kolkata, West Bengal 700026.

What are the service center operating hours?

We’re open from 10 AM to 7 PM, Monday to Saturday. We’re closed on Sundays and national holidays.

Do you provide doorstep service or home visits?

Yes, we provide doorstep service for Hitachi appliances like ACs, fridges, and washing machines. If the problem is complicated, we’ll bring the appliance to our service center for repair and deliver it back to you for free.

What is the estimated cost for Hitachi appliance repair?

The repair cost depends on the type of problem, your appliance model, and the spare parts needed. Our technician will give you a cost estimate after inspecting the issue. We charge a fixed visit fee of Rs. 299, which gets adjusted in your final bill if you proceed with the repair.

Is my Hitachi product still under warranty?

Check your warranty status on the Hitachi website or call their customer support at 079 7141 4848.

How long will the repair take?

Simple repairs done at your home usually take 1-2 hours. For workshop repairs (like Hitachi LED TVs with complex issues), it takes 2-3 days.

Do you use genuine Hitachi spare parts?

Yes, even though we’re a third-party service center, we always use genuine Hitachi spare parts whenever they’re available in the market.

What types of Hitachi products do you service?

At Urban Service Plaza, we only repair out-of-warranty Hitachi appliances.

Can I track my repair status online?

Since most repairs are done at your doorstep, you won’t need to track anything. For workshop repairs, you can call our customer support for updates.

What payment methods do you accept?

You can pay by cash, card, UPI, or any online payment method.

Do you provide a service estimate before starting the repair?

Yes, our technician will give you a cost estimate after checking the problem and before starting any repair work.

What is your contact number for booking a service appointment?

Call us at 9831 015 086. Our customer support team will schedule a technician visit at a time that works for you.

Do you repair out-of-warranty products?

Yes, we’re a third-party service center that specializes in repairing out-of-warranty Hitachi products only.

Will I get a warranty on repaired parts?

Yes, the genuine Hitachi spare parts we use come with up to 90 days warranty.

Can you repair water-damaged or physically damaged Hitachi products?

Yes, we can fix all types of problems with your out-of-warranty Hitachi appliances or audio systems.

Do I need to bring any documents for warranty service?

If your Hitachi product is still under warranty, you’ll need to show warranty documents to Hitachi’s authorized service centers.

Are your technicians certified by Hitachi?

Our technicians aren’t certified by Hitachi, but they have professional training and years of hands-on experience repairing Hitachi appliances and sound systems.

What should I do before bringing my product for service?

You don’t need to bring anything—we come to you. Just make sure you or someone authorized is present during the visit, and the appliance is easy to access so our technicians can check it properly.